We may collect the following types of personal information:

Contact Information: Name, phone number, email address, mailing address
Demographic Information: Age, date of birth, gender identity
Background Information: Justice involvement history, parole/probation status (only as necessary for program eligibility and services)
Employment Information: Work history, skills, certifications, job preferences, availability
Educational Information: Educational background, training completed
Program Participation: Services received, appointments scheduled, progress notes, referrals made

When you visit our website or use our services, we may automatically collect:

Device information (type, operating system)
IP address and location data
Website usage data (pages visited, time spent)
Cookie and tracking technology data

We use your personal information for the following purposes:

Service Delivery: To provide workforce reentry services, job placement assistance, and support programs
Communication: To send appointment reminders, job alerts, program updates, and important notifications via SMS, email, or phone
Rapid Response Scheduling: To quickly coordinate appointments and services for justice-impacted individuals
Program Improvement: To evaluate program effectiveness and improve our services
Legal Compliance: To comply with applicable laws, regulations, and reporting requirements
Safety: To ensure the safety of participants, staff, and community members

By providing your mobile phone number and consenting to receive text messages from Second Chance Hub, you agree to receive:

Appointment reminders and confirmations
Job opportunity alerts
Program updates and important announcements
Check-in messages and follow-ups
Service-related notifications

Message frequency varies based on your program participation and service needs. You may receive up to 10 messages per week during active participation.

Standard message and data rates may apply based on your mobile carrier plan. Second Chance Hub does not charge for text messages, but your carrier may.

You can opt-out of receiving text messages at any time by:

Replying STOP to any text message from us
Contacting us directly at the contact information below

After you send STOP, we will send you a confirmation message and you will no longer receive text messages from us. Note: Opting out of text messages does not affect your eligibility for services.

For help with text messages, reply HELP or contact us at the information provided below.

Our SMS program is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others.

We may share your information in the following circumstances:

We may share information with employers, training providers, or other service organizations when you have provided explicit consent.

We may share information with trusted partners who assist in delivering our services, including:

Employer partners (for job placement purposes)
Training and education providers
Housing and social service organizations
Technology service providers (SMS platforms, databases)

We may disclose information when required by law, court order, subpoena, or to:

Comply with legal obligations
Protect the safety of individuals or the public
Prevent fraud or abuse
Respond to government requests

With your consent or as required by law, we may share participation and progress information with supervising parole or probation officers.

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encrypted data transmission (HTTPS/SSL)
Secure data storage systems
Access controls and authentication
Regular security assessments
Staff training on confidentiality and data protection

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Program participation records are typically retained for 7 years after program completion or as required by funding sources and applicable laws.

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-Out: Opt-out of SMS messages, emails, or other non-essential communications
Restriction: Request restriction of how we use your information
Portability: Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information below.

Our website may use cookies and similar tracking technologies to:

Remember your preferences
Analyze website traffic and usage patterns
Improve user experience
Provide relevant content and information

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Second Chance Hub services are intended for individuals 18 years of age or older. We do not knowingly collect information from individuals under 18 without parental consent.

When you opt-in to our SMS program, your mobile carrier may receive and store your information in accordance with their privacy policy. We do not control carrier data practices. Contact your carrier for information about their privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending a text message or email notification (if you've opted in)

Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or shared
Right to opt-out of the sale of personal information
Right to deletion
Right to non-discrimination for exercising your rights

Note: Second Chance Hub does not sell personal information.

Consent Acknowledgment: By using Second Chance Hub services and opting into our SMS program, you acknowledge that you have read, understood, and agree to this Privacy Policy.